Here's how we protect your data and respect your privacy.
(Effective Date: August 28th, 2023)
(Last Updated: October 28, 2025)
(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit your information through our contact forms.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Your name, email address, role in your company, etc.
Contact details
The name of your code repositories / projects, APIs & databases, URLs to GitHub / GitLab files, last commit dat, etc.
Metadata from your code repositories
This includes information that can be used to identify you, such as your name, email address, phone number, and postal address, messages, and any information provided in contact forms. We collect this information when you fill out a contact form, request a quote, or subscribe to our newsletter.
Data that identifies you
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
Data on how you use our website
Your mobile phone number; opt-in/consent status; consent method and timestamp; opt-in source (e.g., website form or keyword); limited message metadata (send dates/times, delivery receipts, routing information); opt-out or HELP requests; and enrollment history. We do not sell or share this mobile information for marketing purposes.
SMS Program Data
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact and we will delete it.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
To respond to inquiries and provide requested services
We use your contact details to answer questions, provide quotes, and deliver the metal services you requested.
Legal Basis:
Legitimate Interests
To send service updates, reminders, and promotional SMS (if you opt in)
If you opt in, we may send appointment reminders, service alerts, estimate confirmations, weather delay updates, and occasional promotions related to Services. You may opt out anytime by replying “STOP.”
Legal Basis:
Consent (for marketing or reminders you choose to receive)
To schedule and confirm appointments
We collect your name, phone number, and email to schedule estimates, visits, or iron work service appointments.
Legal Basis:
Legitimate Interests
To send reminders, updates, and promotional messages via SMS or email (if you opt in)
With your consent, we send appointment reminders, service updates, and promotional messages. You can opt out at any time by replying “STOP” or contacting us directly.
Legal Basis:
Consent
To improve our website, marketing campaigns, and customer experience
We analyze website usage data to improve performance, navigation, and user experience.
Legal Basis:
Legitimate Interests
To process your requests and inquiries
To fulfill your requests and respond to your questions and inquiries.
Legal Basis:
Legitimate Interests
To send you marketing and promotional materials (with your consent)
We may send updates about services, seasonal offers, or special promotions—with your permission.
Legal Basis:
Consent
To personalize your experience on our Site
To tailor content or experience based on your preferences.
Legal Basis:
Legitimate Interests
To analyze the use of our Site and Services
To improve our website structure, service delivery, and communication.
Legal Basis:
Legitimate Interests
To comply with legal and regulatory obligations
To meet all legal requirements for communication, recordkeeping, and service operations.
Legal Basis:
Legal Obligation
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We may contact you through SMS or email to provide updates, appointment reminders, and information related to our services. By submitting your information or checking the consent box on our forms, you agree to receive communications from
We may contact you via SMS or email for appointment reminders, service updates, important account notices, and occasional promotions related to .
Program Overview: Messages may include appointment confirmations, schedule changes, service notices, and promotions related to . Consent is not a condition of purchase.
How You Opt In: You may opt in by submitting your phone number on our forms and checking the consent box, replying to an opt-in keyword, or providing written consent during onboarding.
Frequency: Message frequency varies.
Fees: Message and data rates may apply from your carrier.
Opt-Out (SMS): Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to end SMS from . You’ll receive one confirmation message and no further SMS unless you re-opt in..
Help: Reply HELP or INFO for assistance or contact us
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Rejoining: To resume SMS after opting out, submit your number and consent again through our sign-up form or the original method.
Quiet Hours: Where required by law or carrier policy, we avoid sending marketing messages during restricted hours (“quiet hours”) based on your local time.
No Third-Party Sharing of Mobile Data: Mobile information—including text-messaging originator, opt-in data, and consent—will not be shared with third parties or affiliates for marketing/promotional purposes or for any other purpose.
See our Terms & Conditions and this Privacy Policy for full details.
We use your contact information to confirm appointments, service details, or schedule changes related to your requests.
To send appointment confirmations and service updates
With your consent, we may send occasional marketing or promotional messages to keep you informed about new offers, updates, or company news.
To send reminders and promotional messages
You can opt out of SMS by replying “STOP” or unsubscribe from emails through the provided link. You can also contact us directly to manage your communication preferences.
To allow you to opt out at any time
You can exercise your rights by sending us an email, or getting in touch.
You are always in control of how we communicate with you.
You can choose not to provide personal information, though this may limit our ability to respond to inquiries or provide services.
You can opt out of marketing messages at any time by replying “STOP” to a text message or clicking the “unsubscribe” link in an email.
You may also contact us at anytime to update your preferences or request removal from our contact lists.
Even if you opt out of marketing messages, we may still send you non-promotional messages, such as appointment confirmations or service-related updates.
Even if you opt out of marketing messages, we may still send non-promotional updates such as appointment confirmations, billing information, or policy changes.
To provide important non-marketing communications
We adhere to all applicable U.S. communication and privacy laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, to maintain compliance and uphold your rights as a consumer.
To comply with applicable communication laws
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can choose not to provide us with personal data
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use our website but certain services (like Intercom) will not work effectively.
You can turn off cookies in your browser by changing its settings
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us or simply getting in touch.
You can ask us not to use your data for marketing
You can exercise your rights by sending us an email, or getting in touch.
This includes the right to ask us supplementary information about:
The categories of data we’re processing
The purposes of data processing
The categories of third parties to whom the data may be disclosed
How long the data will be stored (or the criteria used to determine that period)
Your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to access information we hold about you
You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information th
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
You are responsible of your username and password: keep them secret and safe!
If you believe your privacy has been breached, please contact us immediately on
We store personal data on secure servers provided by our hosting partners, primarily located in the United States. We operate both from our office in Texas and through remote team locations. As a result, personal data may be processed in the United States and in other locations where our authorized team members work, as well as within secure data centers operated by our third-party service providers.
By submitting your personal data, you consent to its storage and processing as described in this Privacy Policy. If your information is transferred or stored outside your state or country, we will take reasonable steps to ensure that your privacy rights remain protected.
We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used our website. We will delete your personal data from our archives no later than 6 years from the last time you used our website as agreed with you in a separate contract.
We keep SMS consent records and minimal messaging metadata for 24 months to maintain compliance logs, then delete or anonymize them unless a longer period is required by law or to resolve disputes.
Home service businesses like ours sometimes rely on trusted third-party providers to help us operate efficiently — for example, companies that host our website, send SMS reminders, process payments, manage scheduling, or provide customer communication tools.
We only work with reputable service providers who follow strong privacy and security practices.
When we use these services, it may be necessary to share limited personal data with them so they can perform the tasks we require (such as sending appointment reminders or securely processing a payment).
We only share your information when absolutely necessary and always in accordance with the safeguards described in this Privacy Policy.
If personal data is transferred or processed by a third-party provider, we ensure they follow strict security requirements. Any data transfers are encrypted, handled responsibly, and generally involve only non-sensitive information needed to deliver the service.
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When you interact with our website, we (and these third parties) will issue cookies unless you adjust your browser settings to refuse them. These may be ‘session’ cookies, meaning they delete themselves when you leave our website, or ‘persistent’ cookies which do not delete themselves and help us recognize you when you return so we can provide a tailored service.
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and measure the effectiveness of our marketing.
You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings.
If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all.
Please note that where third parties use cookies we have no control over how those third parties use those cookies
We also use third-party tools such as:
Google Analytics (to understand how visitors use our website)
Meta Pixel (to measure ad performance and retarget users)
These third parties may collect data in accordance with their own privacy policies.
We do not sell, rent, or trade your personal information.
We may share limited data only when necessary to:
Provide our services
Comply with legal obligations
Protect our rights, users, and business integrit
All third-party partners are required to handle your data securely and use it only for the purpose of providing their service to us.
We do not sell, rent, or trade your personal information. Mobile information collected for SMS (including originator numbers, opt-in data, and consent) is not shared with third parties or affiliates for marketing/promotional purposes or any other purpose.
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Effective Date.”
Continued use of our website after updates means you accept the revised policy.
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